At Zanzo, you can request the deletion of your account and associated personal data. You can also request the deletion of eligible personal data without deleting your Zanzo account.
If you have access to your Zanzo account, you can submit an account deletion request directly through the Zanzo app.
Go to:
Profile → Account & Data → Request account deletion
Review the information shown and select Submit request.
Once your request has been submitted, the Zanzo team will review and process your account deletion request.
Your account may not be deleted immediately. Zanzo may first need to review active tasks, pending payments or payouts, disputes, refunds, safety matters, or other unresolved transactions associated with your account.
If you are unable to access the Zanzo app or your Zanzo account, you can request account deletion by contacting the Zanzo support team.
Email:
Use the email subject:
Account Deletion Request
Please include:
Your full name
The phone number associated with your Zanzo account
Your account type — Customer or ZanCrew
Your reason for deletion, if you wish to provide one
You do not need to access or reinstall the Zanzo app to submit an account deletion request by email.
Zanzo may contact you to verify that you are the account holder before processing your request.
After receiving your request, Zanzo will review your account and begin processing the deletion request.
If your account has an active task, pending payment or payout, ongoing dispute, refund, safety review, fraud review, or another unresolved transaction or account matter, completion of your account deletion request may be delayed until the relevant matter has been resolved.
If you have an active task, you may be required to complete or cancel the task before your account deletion request can be completed.
Once applicable outstanding matters have been resolved, Zanzo will process your account deletion request within a reasonable period.
When the deletion process is completed, your Zanzo account will be closed and applicable personal data associated with your account will be deleted or anonymised, subject to the data retention requirements described below.
You may also request deletion of eligible personal data without requesting deletion of your Zanzo account.
If you have access to the Zanzo app, go to:
Profile → Account & Data → Request data deletion
Follow the instructions shown in the app and submit your request.
The Zanzo team will review your data deletion request and remove or anonymise eligible personal data where applicable.
Requesting deletion of eligible personal data does not automatically require you to delete your Zanzo account.
If you cannot access the Zanzo app, you can submit a personal data deletion request by email.
Email:
Use the email subject:
Data Deletion Request
Please include:
Your full name
The phone number associated with your Zanzo account
Your account type — Customer or ZanCrew
A brief description of the personal data you would like Zanzo to review for deletion
You do not need to access or reinstall the Zanzo app to submit a data deletion request by email.
Zanzo may contact you to verify your identity and clarify the scope of your request before processing it.
Depending on the type of request and your use of Zanzo, data deleted or anonymised where applicable may include:
Account profile information
Contact information associated with your Zanzo account
Profile images or other eligible profile data
Eligible user-provided content
Other eligible personal data associated with your use of Zanzo
The data that can be deleted may depend on whether certain information must be retained for legal, regulatory, financial, security, fraud prevention, safety, or dispute-resolution purposes.
Certain information may be retained where necessary for:
Legal or regulatory obligations
Financial and transaction record-keeping
Payment or payout reconciliation
Fraud prevention
Security and abuse prevention
Safety investigations
Resolving disputes, refunds, or payment issues
Establishing, exercising, or defending legal claims
Any information retained will only be kept where necessary for the applicable purpose and will be handled in accordance with Zanzo’s Privacy Policy and applicable data protection requirements.
If you have questions about deleting your Zanzo account or requesting deletion of your personal data, please contact the Zanzo support team.
Email: hello@zanzo.ai
ZANZO AI LTD
Company number: 16566421
Registered office: 66 Paul Street, London, England, EC2A 4NA